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ORDERING
Register online and setup your standing order. Once we
activate your account we will email you and you will be able to
customize your next order. Payment is with credit card and
will be charged the Friday of delivery.
We suggest
leaving a cooler on your front porch to
keep your produce fresh from weather.
Step 1) Signing up for Fresh Connect KC
Register online. Specify which items(min $25 with tax) you
would like on your standing order, and how often you would like
it delivered.
Step 2) Your Membership Activation
Once your Registration and Standing Order are
complete, you will be notified of your activation and delivery
day. Please check with Customer Service if you have not received
a confirmation email within 7 business days.
Step 3) Adjusting Your Current Order
You can modify your produce bin and add
groceries to your order until Friday at midnight, before your
scheduled delivery. You will receive an email reminder
the week before your delivery day
to tell you whether or not you are scheduled for delivery that
week.
Step 4) Your Invoice
Your invoice will be emailed to you the
Monday before your scheduled delivery. This gives you the opportunity
to make sure your order is correct. It also serves as a reminder
to leave your cooler out and any icepacks for pickup.
Step 5) Your Delivery
Your order will be delivered between 9 am and
9 pm on your scheduled day. You do not need to be home to
receive your order. Store your produce, meats, and groceries as soon as
possible, and save any insulated bags, brown paper bags, and ice
packs for pickup. We cannot reuse plastic
produce bags due to health concerns; however, we encourage you
to recycle these #2 plastic bags. Don't forget to put your box,
bags, etc. out for pickup on your next scheduled delivery day.
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What We
Do
Fresh Connect KC is a fresh, new way to order
your groceries online and have them delivered to your door! We
offer a flexible service that gives our members a connection to
several local farmers and artisans. You decide what produce,
meats, dairy, and groceries you want by customizing your order.
What Fresh
Connect KC Offers:
-
Local Produce when in season, Certified Organic
Produce when local is not in season (we hope to be supplying
directly from small organic farmers in CA, TX, and FL by
MO's off season fall 2010)
-
Local Beef, Pork, Lamb, Chicken, and
Buffalo
-
Organic & local all natural Dairy
(more dairy available in cooler seasons)
-
Local baked items
-
Eggs(seasonal)
-
Online Shopping Cart for easy and
convenient ordering and customization
-
Flexible Scheduling and online suspension
of orders
-
Free Home and Business Delivery
-
Excellent Value & Customer Service
Guarentee!
-
Recipes, Community, & Fun!
We provide free home & office delivery!
OUR MINIMUM ORDER IS ONLY
Membership
There are no sign-up or membership fees for
our service. No contracts and no required number of orders.
We are an online grocery store. You can come and go as you
please.
Setting Up Your Standing Order
Your Standing Order are the items
you would like to receive and how often you want to receive
delivery (every week, every other week, or once a month).
Most members choose to put items like a produce box and eggs on their
standing orders because they know they will want to receive those
items with every delivery.
Suspending An Order
You can schedule
vacation from
delivery up to
16 weeks in
advance once you
log in to your
account. You must suspend your order for the coming week by
your deadline
day. For temporary or permanent
deactivation of your
account, please see Canceling Your Membership below.
Email Communication
Email is a fast, convenient, and eco-friendly
way to communicate with our members.
The following emails will be sent to keep you
informed:
-
Reminder Email- sent the week before
delivery to tell you whether or not you are scheduled for
delivery the next week and to remind you in case you need to
add items to your order.
-
Invoice Email- sent the day before your
delivery to remind you of your order
-
Confirmation of Order Changes- sent
whenever you make any changes to your Standing or Current
order.
-
Newsletter- we try to send this out
weekly. It includes new updates, recipes, local
information, and more.
Home & Business Delivery
You can specify where to place your bin/box
in your order email. We recommend that you have your bin/box
delivered to a spot that is out of direct sunlight and under
cover. All orders are delivered between 9am and 9 pm in a
mid-sized plastic bin or cardboard box. Produce may be packaged
in brown paper bags, and perishable grocery items will be packed
in an insulated bag with an ice pack(coming soon). The
bins/boxes, bags, and ice packs are reusable so make sure you
leave them out for your next delivery. We will pick up your
bin/box and bags when we bring your next order. This system is
environmentally friendly and keeps your produce happy!
There is a $20.00 charge for unreturned bins,
$3.00 charge for insulated bags, and a $2.00 charge for ice
blocks that are damaged or not returned(frozen water bottles
there is no fee).
$2 Business Discount -
Fresh Connect offers a convenient alternative to grocery
shopping for the busy professional. Let us know if you would
like your order delivered to your workplace. If there are five
or more orders for a business delivery in one week, those orders
will receive a $2 discount.
Delivery Schedule
You will be scheduled for delivery based upon
your address. We currently deliver Tuesday-Friday every week
except for weeks affected by major holidays. Delivery times are
from 9am until 9 pm.
View our
Delivery
Schedule.
Payment & Billing
We accept Visa,
Discover, and Mastercard. You
input your credit card information
on your account page and we charge
it at the end of the delivery week.
Cancelling Your Membership
In order to temporarily
or permanently inactivate your account, you must contact
customer service. You can request reactivation by giving us a
call or email. You can contact customer service at
info@freshconnectkc.com
or (816) 875-5678.
Customer Service Guarentee
We want you to be
completely satisfied with our service. If there is any product
that is missing or poor in quality, please contact us and we
will replace it or credit your account. Your suggestions and
feedback are valuable to us. Please contact customer service at
info@freshconnectkc.com
or (816) 875-5678 if you have any questions or concerns
regarding our products or service.
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